Thought Leadership
Strategy & AI
These works are conceived and written by me, then refined for clarity and flow using supporting data and citations from Generative AI.
Unlocking the Future of Loyalty with the AIM Framework
The AIM Loyalty Framework (AI-Integrated Maturity) draws on the strengths of industry-leading models while addressing the unique needs of loyalty programs in retail, hospitality, finance, and beyond. It’s a tool designed to help businesses move beyond generic AI strategies and build programs that foster meaningful customer relationships, deliver measurable ROI, and set new standards for innovation.
From Strategy to Reality: Actioning the MIT & Databricks AI Playbook
AI is here, and it’s transforming industries in real-time. The MIT Technology Review's collaboration with Databricks laid out an insightful framework on how high-performance organizations are unlocking value with AI and cloud platforms. But recognizing trends isn't enough.